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Dedicated professionals
Having access to a limitless diverse skill set is the most significant difference between engaging INFONALIGY, and hiring your own employees. Because we are able to provide you with well over ten times the amount of expertise that a single FTE could possibly give you. With our dedicated team at your disposal, you'll benefit from never being short staffed. Assistance with any IT issue is just arms reach away.
Through our processes we are able to deliver an environment that is:
Available
Reliable
Usable
Secure
Scalable and
Coherent
Want to know more of the processes of which we speak? They are broken down into these basic elements.
Expectation of Availability
While IT may not be the core focus of your business, it must provide appropriate services and work reliably. Nothing is more damaging to productivity than unreliable or unpredictable tools. INFONALIGY ensures that IT services, applications and data will be largely available when you want them. What kind of qualification is "largely"? Availability is partially a function of cost vs. risk tolerance. If you need very high availability, we can build redundancy into your architecture. If just excellent availability is sufficient, we promise that the monitoring and problem resolution we apply to normal IT assets will produce it. Further, when any part of your IT structure isn't right, we will be able to tell you about it and predict when it will be back to normal.
Data deserves special attention of its own. While many organizations back up data, few routinely check those backups or review usage to insure that everything of value is backed up effectively and so as to meet or exceed regulatory compliance. A solution managed by INFONALIGY brings you peace of mind that your data will be there when you need it, and kept secure when you do not. We will set specific recovery deliverables and expectations in conjunction with our initial assessment.
Another key to availability is protection from viruses, intrusion, spam, spyware, and adware which cause systems to misbehave in unpredictable and difficult to resolve ways. While this is an ever escalating "arms race," INFONALIGY promises to know about and utilize the most effective tools available.
Project Management
When you are growing rapidly and fixated on success, it is easy to forget about projects that can derail your plans. INFONALIGY will maintain awareness of all the elements of your IT infrastructure so you don't have to. We will be sure your software licenses and keys are known, controlled and in compliance. We will also audit and monitor all elements of your infrastructure, making sure weak or overtaxed elements are identified, budgeted and replaced.
Maintenance & Change Control
We promise to do our work in a way that will never disturb or disrupt yours. Change in IT is a double-edged sword. The latest and greatest is required for the best defense against bugs and security breaches, yet every change risks stability. When INFONALIGY manages changes, updates and releases, they are identified and prioritized for each client and for each service and configurable item. We then implement changes at published, mutually agreeable times when impact is minimized and when we have on-site personnel standing by.
Predictive Monitoring
INFONALIGY promises to act on all of your requests and infrastructure incidents quickly and appropriately. Our monitoring is designed to tell us about incidents before you are aware of them. In that way we can respond to concerns raised with an accurate estimate of resolution time. We receive your requests for IT services in the mode most convenient for you - phone, email, web, or in person. Whatever way you choose to bring an incident or request to our attention, it is logged into our monitoring system so that no request is ever orphaned or neglected. We are always here so, when you need us, you get us!
Capacity Planning
If you could find the perfect manager for your business IT infrastructure, he would understand your strategy and plan and design your infrastructure to accommodate it. Our experience with high-growth, dynamic enterprises allows us to be that perfect manager for all of our clients. We promise that your IT infrastructure will never be a limiter on your growth. Our standards-driven approach is designed to comfortably accommodate rapid expansion, and our monitoring will confirm or modify the timing for change and upgrades.
Strategic IT Management
A final critical element of our approach is our promise to seek and present opportunities to increase your capability or productivity through IT. Your account manager generally meets with company management monthly and quarterly to review recent performance reports, report on projects and present opportunities for improvements. Annually, your account manager reviews strategic plans and compares current infrastructure with future needs and presents a road map and budget for the coming year.
Finally, it is important to describe the people behind the processes and tools:
Account Manager
Early in the relationship we introduce you to an account manager who will have overall responsibility for your satisfaction. He or she fulfills the CIO function for your enterprise, spending the time and effort required to understand your business and strategy sufficiently to oversee the recommendations we make during the Initial Assessment. They also monitor our delivery of service on an on-going basis seeking to be sure that the best improvement opportunities available are presented for your consideration. The account manager is your single point of contact for all your IT infrastructure requirements.
Virtual NOC
Much of our work is done out of your view through remote monitoring utilities including specialized tools, operated by a specialized technical staff. We learned a long time ago that only certain individuals are suitable for remote monitoring roles. Besides watching over system condition, this is the team that verifies data backups and updates - activities that are generally ignored at the users' peril.
On Site Support Specialists
While much of importance can be done remotely, some things can't be. INFONALIGY provides regularly scheduled support staff visits for our clients. During these visits our staff will seek out requests that have not yet been made, look to address emerging situations that can cause performance lapses and perform those tasks that are enhanced by physical presence or face to face contact.
Field Specialist
One of the difficulties of effectively managing IT is acquiring, maintaining and developing the many different and increasingly specialized skills required by a growing company during a typical year - systems architecture, network device selection and set-up, cost-effective procurement, technical alternative analysis, problem detection and resolution, etc. INFONALIGY clients have available a team of specialists with significant depth in each of these domains who can apply the precise expertise as required by the specific environment and road map. |
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